Terms And Conditions

This website is operated by SA Cricket Promotions (PTY) LTD t/a CricketPRO. Throughout the site, the terms “we”, “us” and “our” refer to CricketPRO. CricketPRO offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

COPYRIGHT PROTECTED

CricketPRO Players Rewards system – an innovative creation that emerged in 2015, setting the benchmark for cricket-oriented rewards programs. This groundbreaking system is the result of a meticulous development process, drawing upon over 20 years of industry knowledge and experience in the cricket landscape. The designers of CricketPRO leveraged their deep understanding of South African cricket and its rich cultural nuances to craft a solution that would revolutionize the way players are incentivized and recognized.

From its inception, CricketPRO has been safeguarded by copyright protection, ensuring that its intellectual property is preserved and respected. This protection acknowledges the countless hours of hard work, dedication, and passion invested in bringing the system to life. As a result, any unauthorized attempts to reproduce, replicate, or distribute the CricketPRO Players Rewards system will be treated as a serious offense under the law.

The consequences of copy infringement are not to be taken lightly, as they undermine the integrity of intellectual property rights. The creators and custodians of CricketPRO will not hesitate to pursue legal action against any individual or entity found guilty of breaching copyright laws. Such measures serve as a firm deterrent against any potential infringements and reinforce the importance of respecting the rights of intellectual property owners.

In conclusion, the CricketPRO Players Rewards system stands as a testament to the power of innovation, driven by a profound understanding of cricket’s dynamics and South African cricket culture. Its copyright protection ensures that the system remains an exclusive and invaluable asset, inspiring fair play, and providing players with the recognition they truly deserve. Let it be a reminder to all that creativity, expertise, and hard work deserve the utmost respect and protection within the realm of intellectual property rights.

PLEASE NOTE

OUT OF STOCK – Not Available and cannot be purchased

IN STOCK – Available now and shipped immediately

BACK ORDERS – At Manufacturer can be purchased but delivered within 7 – 21 business days unless otherwise specified in item description.

SIZING

It is the buyer’s responsibility to ensure that the correct sizes and items are ordered here at cricketpro.co.za. CricketPRO does not take responsibility of the wrong items ordered and delivered.

REFUND AND RETURNS POLICY

At CricketPRO, we want to ensure that your online shopping experience is great in terms of range, price and delivery. We understand that there could be situations where you might want to return your purchase and we would be happy to facilitate the same as explained below.

• I bought an item from your website. But this is not what I want.
• or the item is not the correct size. Can I send it back?

Yes, you can. Note: refund and returns policy lasts 7 days due to the nature of the items sold at CricketPRO. During this period clients have sufficient time to fit and check for damaged/broken items. If 7 days have passed since receiving your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless you choose to return item yourself.

If you are returning more expensive items, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

• What do I do? If I received broken/damaged item.

We will send our courier to collect the broken/damaged product and replace it with a new one. Please send us an email to support@cricketpro.co.za or whatsapp 078 025 8285 with an image of the broken/damaged product.

Depending on where you live, the time it may take for your exchange/return item to reach you may vary.

Important: To begin the return process, we do require a receipt or proof of purchase.

Please make sure that the returned item(s) is/are in an unused state along with all the product tags and labels intact.

Please read and understand the details below so there are no confusion if such cases do arise.

BAT BREAKAGES:

Given the nature of the sport below are various kinds of common breakages faced by a cricket bat: Note: We do have a 90 day warranty (repair) policy in place for every cricket bat sold from the date of purchase should any general breakage occur. We will also go as far as replacing the cricket bat within a period of 12 months if not repairable but must be purchased at full retail value and not discounted.

Handle Breaks

Cause: General wear and tear or a possible defect in the cane.

Solution: NOT REPLACEABLE, the handle can be replaced with a new one. Replacing the handle will not reduce performance or life of the bat. Players will have to supply or purchase their own stickers to rebrand the bat if stickers cannot be saved.

Crack Accross The Blade

Cause: Wind infected, Weak or excessively dry willow.

Solution: REPLACEABLE at manufacturers discretion depending on the general usage of the bat. Proof of purchase with date is necessary.

Surface Crack On The Face Of The Blade

Cause: General wear and tear, use of hard cheap balls, and no proper knocking in.

Solution: NOT REPLACEABLE, the crack will not affect the performance of the bat. Repairable at the manufacturers discretion. Fitting of protective tape will reduce the damage.

Cracking On The Edge Of The Blade

Cause: General wear and tear, mistimed shots or no proper knocking in.

Solution:  NOT REPLACEABLE.  Repairable at the manufacturers discretion. Quite visible cracks can be repaired. Such cracks will not affect the performance of the BAT. Use of fibre tape will prevent such damages.

Surface Cracking To The Toe Of The Blade/Split Toe

Cause: General wear and tear. Such damages are caused due hitting hard at the Yorker at the toe end of the bat.

Solution: NOT REPLACEABLE, Repairable at the manufacturers discretion.

Shoulder Crack

Cause: Mishit or ball hitting full on the shoulder area.

Solution: NOT REPLACEABLE, repairable at the manufacturers discretion.

Moisture Damage

Cause: Such type of damage occurs as a result of use in wet conditions. It generally leads to swelling of the toe area of the blade, which after drying may well split. Fitting a toe Guard will prevent such damage.

Solution: NOT REPLACEABLE, there is no manufacturing defect in this. The damage may be repairable at the manufacturers discretion.

Damages Due To Use Of Poor Quality Cricket Ball Or Bad Usage Of Bat

Cause:

Use of Poor quality or hard cricket balls can cause damage to the blade of the bat.

It is highly recommended that only balls made by reputable manufacture be used.

Bad usage: Caused generally by hitting bat against any other hard surface other than the cricket ball.

Solution: Such damages are NOT REPLACEABLE, might be repairable at manufacturers discretion.

**Note** All the repairs will be done at manufacturers discretion and to be done at client’s cost.

Ball Breakage:

Balls are ordered by the customer’s discretion only, no balls will be replaced or repaired once purchased. It is the buyer’s responsibility to research quality of balls. We, however, guarantee that the customers will receive a true representation of the balls ordered.

LATE OR MISSING REFUNDS:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@cricketpro.co.za

SALE ITEMS

Only regular priced items may be cash refunded. These returns will be issued with a voucher if successful.

SHIPPING:

At CricketPRO, we want to make sure that your online shopping experience is great in terms of range, price and delivery. We have collaborated with the best shipping companies in South Africa to ensure that your product reaches you on time and in the best conditions.

Here are the key terms and conditions with regards to our Shipping Policy:

Delivery Timelines

The delivery timelines for your product would depend on three key parameters –

1. a) The nature of product you’ve ordered
2. b) Your shipping address.
3. c) Back Orders/Pre-Orders

In general our products are shipped within the broad range of 5 to 7 business days.

Back Orders / Pre-Orders

These are special orders placed upon receipt of payment when an item or items are not in stock or available. This option is only displayed on certain items when placing orders. You should just proceed and we will do the work back office to ensure you receive your item. *These orders are generally delivered to you between 7 and 21 Business days.

If you need more specific details with regards to delivery timelines, you may write us on support@cricketpro.co.za we would be more than happy to provide you all necessary information.

Shipping Charges

The shipping cost for your product/s would depend on three key parameters –

1. a) The value of your order
2. b) The nature of product you’ve ordered and
3. c) Your shipping address.

Actual shipping rate would be provided on placement of order.

If you need more specific details with regards to shipping charges for a specific product, you may mail us at support@cricketpro.co.za and we would be more than happy to provide you all necessary information.

BUYING ON TERMS AT CricketPRO

Mobicred is an online revolving credit facility that allows you to shop on CricketPRO and repay the amount in monthly instalments.

How it works:

1. First, you’ll need to register on Mobicred’s website and complete your application. The application approval process may take up to 2 working days.
2. Once approved, select PayFast as your payment option during checkout in our shop.
3. You will be redirected to the PayFast payment menu (partners with mobicred).
4. Log into PayFast select mobicred and add your credentials.
5. You will be requested to enter the OTP that would have been sent to you via SMS.
6. Once entered you will automatically be directed back to CricketPRO’s confirmation of payment page and your order will be processed.

Questions? Visit www.mobicred.co.za or Email Mobicred at customerservice@mobicred.co.za or call them on 08600 62733.

*MobiCred Ts & Cs Apply: Interest is charged at 18.25% per year. Please note the annual interest rate may change. Instalment calculation is based on a 12-month indicative repayment period & on a current interest rate of 21% per annum. Monthly instalment excludes the monthly service fee of R35 ex vat (R39.90 incl VAT) & a once-off initiation fee of up to R570.00. Approval is subject to MobiCred (Pty) Ltd’s risk & affordability criteria. NCRCP 38/FSP 44481

We have recently just accepted RCS Store Cards such as Makro, Game, CTM ect. and payment term are according to your agreement with those various stores and RCS. You can find a full list of accepted store cards at checkout once an order is placed.

INSURANCE

It is the buyer’s responsibility to insure the goods/items ordered. CricketPRO will not be held liable for unfortunate incidents occurred in transit.

If you have a query that is not covered here, please write to us at support@cricketpro.co.za

TERMINATION OF CONTRACT/MEMBERSHIP

If you as a Member decide to cancel or terminate your contract, we will honour your decision. CricketPRO also has the power to terminate your contract at any time but with good reasoning and evidence of improper conduct. Please note that CricketPRO are not entitled to refund any Fees and this will be forfeited by you as a member upon cancellation or termination request.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

PRIVACY:

CricketPRO does not give out any information to third parties for promotional or any illegal use. We do however supply our couriers with your address information so your parcel can be delivered to your address upon which the third-party courier also does not use this information to supply any other third parties. From time to time your information is used to improve on service and site visiting information.

QUERIES

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the “Contact Us” link in the side menu. Or you can email us at: support@cricketpro.co.za